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Cancellation policies and hidden charges never need to be a shock. , canceled flight ), they can act as an advocate for you to solve any issues. It's not always about getting the least expensive deal, but about having trips that measure up to expectancies. Click the link to see info about travel agents. The secret is finding the right agent for you and helping them understand your requirements. The IATA ( World Air Transport organisation ) authentication needs agencies to meet a tough set of business standards. Trip advisors worked as agents for airlines, hostels, rental auto corporations, and so on. The agencies worked on a commission basis from these providers.